Terms & Conditions
1. Introduction
This document sets out the terms and conditions governing the use of this website (www.5pm.com.gr) and the purchase of products through this website (hereinafter referred to as "Terms"). Please read these terms and the Data Protection Policy before using this website. By using or placing an order through this website, you agree to be bound by these Terms and Conditions and the Privacy Policy, so if you do not agree, you should not use the website. These terms are subject to change without notice. It is your responsibility to read the terms regularly, as the terms in force at the time of the conclusion of the contract are the ones that apply. If you have any questions about these terms, we are at your disposal through the details provided by the contact tab.
2. The Company
The sale of products through the website 5pm.gr is conducted by the company under the name "Maria Samara and Co." and the distinctive title "5pm", (Tax ID: 801591157, Tax Office:DOY Z' Thessalonikis), with headquarters in the municipality of Thessaloniki, Angeliki Metallinou Street no. 3, with GEMI number:159713106000.
3. Your information
The information and personal data you provide to us will be processed in accordance with our Data Protection Policies. By using the website, the information and personal data you provide will be processed in accordance with the relevant data protection policy and applicable legislation. By using this website, you consent to the processing of such information and data and you declare that all information and data you provide to us is true and accurate. More information about your personal data is provided to you through our Privacy Policy, which we invite you to read.
4. Use of 5pm.com.gr
By using this website and/or placing an order through it, you agree: 1. To use the website only to submit legitimate inquiries or orders. 2. Do not make false or fraudulent orders. If we reasonably believe that such an order has been placed, we have the right to cancel it and inform the competent authorities. 3. Provide us with your correct and accurate e-mail address, postal address and/or other contact details. You also accept that we may use this information to contact you in case it is necessary (see our Privacy Policy). If you do not give us all the information we need, we will not be able to process your order. By placing an order through the website, you warrant that you are at least 18 years old and that you have legal capacity to enter into binding contracts.
5. Availability of services
The products offered through this website are available only in Greece (except for Mount Athos on the Athos peninsula).
If you wish to order from this website products from another member country of the European Union other than Greece, you are welcome to do so. Nevertheless, the ordered products can only be delivered to a postal address within the Greek territory.
6. How the sales contract is drawn up
The information contained in these Terms and the details contained on this website do not constitute an offer to sell but an invitation for information. No contract will be deemed to have been formed between us in respect of any products until your order is expressly accepted by us. If we do not accept your order and the money has already been deducted from your account, it will be fully refunded.
To place an order you will be asked to follow the purchase process and click on the "Complete Checkout" button. You will then receive an e-mail confirming receipt of your order (the "Order Confirmation"). Please note that this does not mean that your order has been accepted, as this is an offer by you to us to purchase one or more products. All orders are subject to acceptance by us and such acceptance will be confirmed by sending you an e-mail confirming that the product has been dispatched ("Dispatch Confirmation"). The contract for the purchase of a product between us ("the Contract") will only be deemed to be concluded when we send you the Dispatch Confirmation.
The Contract will only apply to the Products whose shipment we have confirmed in the Delivery Confirmation. We are not obliged to supply you with any further products that may be part of your order until we have confirmed the dispatch of those products with a separate Dispatch Confirmation.
7. Product availability
All orders of products are subject to availability. In this respect, in the event of supply difficulties or stock outs, we reserve the right to inform you of similar products of equal value that you can order. If you do not wish to order such similar products, we will refund the amount you may have paid in full.
8. Refusal to process an order
We reserve the right to withdraw any product from this website at any time and/or remove or edit any material or content on this website. Whilst we make every effort to process all orders submitted to us, there may be exceptional circumstances where we may need to decline to process an order after we have already sent you an Order Confirmation, which we reserve the right to do at any time in our absolute discretion. We are not liable to you or any third party for the withdrawal of any products from this website, or for the removal or editing of any material or content on the website, or for refusing to process or accept an order after we have sent you the Order Confirmation
9. Delivery
Subject to the provisions of clause 7 above regarding product availability and subject to exceptional circumstances in this regard, we will to complete your order for the product(s) listed on the Delivery Confirmation by the delivery date specified in the Delivery Confirmation or, if no delivery date has been set, within the estimated period of time indicated when you select a payment method, and in any event no later than 30 days from the date of the Order Confirmation. However, delays may occur in unforeseen circumstances.
If for any reason we are unable to meet the delivery date, we will inform you and offer you the option to either continue the purchase by setting a new delivery date on our part, or cancel the order with a full refund. Note, however, that the delivery schedule is set according to the respective courier company.
For the purposes of these Terms, "delivery" will be deemed to have taken place or the order will be deemed to have been delivered when you or a third party designated by you, other than the carrier, has acquired physical ownership or control of the products, the which will be evidenced by the signing of the receipt of the order at the agreed delivery address or any other way specified by the carrier to confirm receipt.
10. Inability to deliver
If it becomes impossible for us to deliver your order to you, we will
try to find a safe place to drop off your parcel. We will also leave a note explaining where your order is and what you need to do to pick it up. If you are not at the delivery point at the agreed time, please contact us again to re-arrange delivery on another day. If, after 30 days from the time your order is available for delivery, that order has not yet been delivered for reasons beyond our control, we will consider that you wish to cancel the Contract and the Contract will be considered terminated.
As a result of the termination of the Contract, we will return to you any payment we have received from you, including delivery charges (other than any additional delivery charges incurred if you have chosen a delivery method other than the basic and less expensive method, we offer you) as soon as possible and in any event within 14 days of the date on which the Contract has terminated. Please note, however, that shipping costs incurred due to the termination of the Contract may be higher, which we are entitled to charge you.
11. Transfer of risk and ownership of the products.
Responsibility for the goods passes to you once you or a third party designated by you, other than the carrier, has acquired physical possession or control of the goods. Ownership of the goods shall pass into your hands either upon full collection by us of all sums due in respect of the goods, including shipping costs, or upon delivery of the goods (as set out in clause 9 above) if this takes place after collection.
12. Price and Payment
The price of each product will be as set out at all times on our website, except in cases of obvious error. We always take care to ensure that all prices on the website are accurate, however errors may occur. If we find an error in the price of any product you have ordered, we will inform you as soon as possible and give you the opportunity to reconfirm the order at the corrected correct price or cancel it. If we are unable to contact you, we will consider your order to be cancelled and will refund you in full any amount you have paid. We are not obliged to supply you with any product at the incorrect lower price (even if we have sent you a Delivery Confirmation), in the event that the error in the price is obvious and undisputed and can reasonably be identified by you as an incorrect price. The prices on our website include VAT but not the shipping costs, which are added to the total price. Prices may change at any time and we reserve the right to do so.
However, without prejudice to what is specifically stated immediately above, any changes will not affect orders for which an Order Confirmation has already been sent to you. Once you have selected all the products you wish to buy, they will have been added to your shopping cart and the next step is to proceed with the order and pay. To do this, you need to follow the steps of the purchase process, filling in or verifying the information requested at each step. Further, during the purchase process, before payment, you can change the details of your order.
You can use Visa, MasterCard, Maestro cards, cash on delivery and finally the transfer of the amount to a bank account of our company.
The payment transaction is processed through EveryPay, which is responsible for managing your bank card details. Recognizing the importance of the security of electronic payments, EveryPay is a licensed Payment Institution by the Bank of Greece (decision no.280/3/23-7-2018 GGC B 3010/25-7-2018), and manages card payment transaction data securely, in accordance with the regulatory framework of the card transaction security management standard. Everypay is certified according to the PCI DSS (PCI DSS) standard, and is subject to periodic audits by a specialized consulting firm. All Everypay services are done through secure connections with 256 bit SSL certificates. EveryPay also supports the possibility of using the 3D Secure service, an additional security feature for VISA & MasterCard cards. The Payer will then have to enter his/her personal secret code to successfully complete the transaction.
The moment you click on the 'Authorize Payment' button you confirm that the credit card belongs to you. Credit cards are subject to validity and approval checks by your card issuer. If your card issuer does not authorize payment, we will not be liable for any delay or non-delivery and we will not be able to enter into a Contract with you.
13. Buy without registration - As a guest
This website also allows purchases through the "buy as a guest" function. This way of purchase requires only the necessary data to process your order. Once the purchase process is complete, you will be given the option to register as a member or continue as a non-registered member.
14. Value Added Tax (VAT)
In accordance with current rules and legislation, all purchases made through this website are subject to Value Added Tax (VAT). In this context and in accordance with Chapter I of Title V of Directive 2006/112/EC of the European Council of 28 November 2006 on the common system of value added tax, as incorporated into the Greek VAT Code, the place of supply will be deemed to be the Member State of the address where the goods are to be delivered (i.e. Greece) and the VAT rate applicable in Greece will be applied.
15. Returns Policy
A. Legal Right of Assignment
Right of Withdrawal: If you are dealing as a consumer, you may withdraw from the Contract (except in the case of any of the products in clause 16.3 below, where the right of withdrawal is not provided) within 14 calendar days without giving any reason.
The withdrawal period expires after 14 calendar days from the day that you or a third party other than the carrier has acquired physical possession or control of the products, or in the case of an order with more products after 14 calendar days from the day that you or a third party designated by you, other than the carrier, acquired physical possession or control of the latter product. To exercise your right of withdrawal, you can notify 5pm at the address set out in clause 2 or by calling +302107248460 either by writing to our contact form, or by sending an e-mail to info@fivepm.gr your decision to withdraw from this Agreement by express declaration (e.g. by sending a letter by post). To withdraw in time, it is sufficient to send your communication about exercising your right of withdrawal before the withdrawal deadline.
Effects of Withdrawal.
If you withdraw from this Agreement, we will refund to you without undue delay and in any event within 14 days of the day we are notified of the withdrawal, all payments we have received from you, including the costs of delivery of the goods to you, but less the costs of returning the goods to our premises (except for any additional delivery costs to the original place of delivery incurred if you have chosen another delivery method than the basic and less expensive method we offer you). In each case you have the right to return the products to our headquarters by your own means and at your own cost. The refund will be made using the same payment method you used for the original transaction. Especially in the case of cash on delivery as a payment method, the refund will be made to a bank account indicated by you, of which the buyer must be the beneficiary. In any case, you will not be charged for this return.
Subject to the above, we may however withhold the refund either until we receive all the products back or until we receive evidence that you have returned the products, whichever comes first. You may return or deliver the products hand over hand to the company's head office as stated above, without undue delay and in any case no later than 14 days from the day you have informed us of your withdrawal from this Agreement. You are deemed to have done this in due time if you have given the products for dispatch before the 14-day deadline has passed. You will be responsible for the direct costs of returning the products, except only if you hand-deliver them to our headquarters. You are responsible for any impairment of the value of the products as a result of such treatment that alters their nature, characteristics and functionality.
B. Contractual Right of Assignment.
In addition to the statutory right of withdrawal granted to the consumer as set out in clause 15.A to return the products (except for the products referred to in clause 15.C below, for which the right of withdrawal is not granted). In case you return the products on time within the contractual withdrawal period, but late for the legal withdrawal period, only the value of the returned products will be refunded to you. The direct costs incurred due to the return of these products will be borne by you. You may exercise the right of withdrawal in accordance with clause 15.A above, however if you inform us of the withdrawal after the expiry of the period for legal withdrawal, you are in any case obliged to return the goods to us within 30 days of the "Confirmation of Shipment".
C. Common provisions (for both withdrawal cases)
You may not withdraw from the Contract where the subject matter of the Contract is
products which are not suitable for return for health reasons and which were opened after delivery. Your right to withdraw from the Contract applies only to products returned in exactly the same condition as you received them. No amount will be refunded if the product has been used or opened, if the product is not in the same condition as it was delivered or if it has been damaged. Therefore, you must ensure that you take due care of the products while they are in your possession. Please return the products using or including the original packaging, instructions and any other documents that may have accompanied the products. In any case, you must return the products with the receipt you received upon delivery.
After we have examined the returned product in detail, we will let you know if you are entitled to a refund. The shipping costs will be refunded only if you exercise the legal right of withdrawal (see clause 15.A) within the legal period and provided that all the goods of which the parcel consists are also returned. The refund will be paid as soon as possible and in any case within 14 days from the day you notify us of the withdrawal. Subject to the above, we may however withhold the refund either until we receive all the products back or until we receive evidence that you have returned the products, whichever comes first. The refund will always be made by the same method as the payment made at the time of your purchase. You are responsible for the costs and risk of returning the goods to us as described above. It is recommended, in any case, that the products are sent in appropriate packaging and not in a shipping envelope, as it is stated herein, any damage to the product during transport in the return process, is the responsibility of the consumer
If the returned product is a package offer, then you must return the entire offer and not individual product codes.
If you have any questions, you can contact us through our online contact form or by phone at +302107248460 or by sending an e-mail to fivepmfashion@gmail.com
D. Returns of Defective Products.
If you believe that the product you ordered does not comply, at the time of delivery, with the terms of the Contract, you should contact us immediately via our online contact form, describing in detail the product and its defect, or by calling us at +302107248460 or by sending us an e-mail to fivepmfashion@gmail.com and we will give you instructions for further action. You can return the product to our company's headquarters, as defined above. You must return the product together with the receipt, which you received upon delivery of the product. It is recommended, in any case, that the products be sent in appropriate packaging and not in a shipping envelope, as stated herein, any damage to the product during transport in the return process, is the responsibility of the consumer. We will carefully review the returned product and notify you via email within a reasonable time if you are entitled to a refund or replacement (if any). The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days from the day we will confirm by e-mail that you are entitled to a refund or replacement of the defective product. In the case of defective products, the amount paid will be refunded in full, including shipping costs and any other reasonable costs incurred for the return of the product. Your legal rights in accordance with applicable law are not affected.
In case the returned product does not meet the return conditions, the return will not be accepted, the product will be returned to the customer and the shipping costs will be borne by him.
Retuns in products sold when labeled as "Bazzar" can't be made.
16. Liability and Disclaimer
Unless expressly stated otherwise in these Terms, our liability in relation to any product purchased through our website is strictly limited to the amount of the purchase price of that product. Subject to the foregoing, our liability is neither excluded nor limited in the following circumstances: a. In the event of death or personal injury caused by our negligence; b. In the event of fraud or fraudulent misrepresentation; or c. In any circumstance where it would be unlawful or unfair for us to exclude or restrict, or attempt to exclude or restrict, our responsibility.
Subject to the previous paragraph and to the fullest extent permitted by law, and unless otherwise specified in these Terms, we will not be liable for the following losses, regardless of the cause: a. Loss of income or revenue b. Loss of trading c. Loss of profits or contracts d. Loss of anticipated savings e. Loss of data, and f. Loss of time management or working hours. Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of information transmitted to or received from this website, unless otherwise expressly stated on the website.
All product descriptions, information and material posted on this website are provided "as is" and without any further warranty either express or implied, except for warranties provided by law. In this respect, whether you are dealing as a consumer or as a user, we are obliged to deliver products that are in conformity with the Contract, taking responsibility for any lack of conformity that exists at the time of delivery. Products are deemed to be in conformity with the Agreement when they: a) conform to the description and quality described by us on this website, b) are suitable for the purposes for which products of that kind are normally used, and c) have the quality and performance that is normal in products of the same kind and which is reasonably expected.
To the maximum extent permitted by law, we disclaim all warranties, except those for the benefit of consumers and users that cannot be lawfully excluded. Nothing in this clause affects your rights as a consumer or user, nor your right to withdraw from the Contract.
17. Intellectual Property
You acknowledge and agree that all intellectual property rights, trademarks and all other intellectual property rights in relation to all material and content provided as part of the website belong at all times to us or those who license them to us. Your use of this material is permitted only to the extent expressly authorized by us or our licensors. This does not prevent you from using this website to the extent necessary to create a copy of an order or the details of the Agreement.
18. Viruses, piracy and other electronic crimes.
You may not make improper use of this website by knowingly transmitting viruses, Trojan Horses, worms and other malicious software or other material that is malicious or technologically harmful. You may not attempt to gain unauthorized access to this website and its server, or any other server, computer and database connected to our website. You undertake not to attack the website through a denial of service attack or a distributed denial of service attack. Breach of this obligation may constitute a criminal offence under current legislation. Any such infringement will be reported to the relevant law enforcement authorities with whom we will cooperate in order to reveal the identity of the electronic infringer. Similarly, in the event of such a breach, your right to use this website will be immediately terminated. We shall not be liable for any loss or damage caused by a denial of service attack, viruses or any other type of malware or technologically harmful material that may infect your computer, its components, data or any other material on it due to the use of this website or the downloading of material contained on this website or similar material from another website linked to this website.
19. Links from our website.
Our website may contain links to other websites and resources provided by third parties. These links are provided for informational purposes only and the content of these websites or resources is in no way under our control. Therefore, we shall not be liable in any way for any loss or damage that may be caused by the use of such links.
20. Written Communication
Applicable law requires some of the information or updates we send you to be in written form. When you use our website, you accept that communication with us will be primarily in electronic form. We will contact you by e-mail or provide you with information by posting announcements on our website. For contractual purposes, you agree to this electronic form of communication and acknowledge that all contracts, notices, information and other communications we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your legal rights.
21. Notifications.
All notices directed to us by you must be submitted via our online contact form. Subject to clause 20 above and as otherwise provided, we have the right to notify you either by e-mail or at the postal address you provided to us when placing your order. The notice will be deemed to have been duly served and received as soon as it is posted on our website or 24 hours after sending an e-mail or three days from the date of sending any letter. Sufficient proof of delivery of any notice will be, in the case of a letter, the fact that such letter is correctly addressed, postage paid and delivered to the post office and, in the case of an e-mail, that such e-mail was sent to the addressee's designated e-mail address.
22. Transfer of rights and obligations.
The Agreement between you and us is binding on both you and our respective licensees and transferees. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations under it, without our prior written consent. We reserve the right to transfer, assign, charge, subcontract or otherwise dispose of a Contract, or any of our rights or obligations under it, at any time during the term of the Contract. For the avoidance of doubt, any such transfer, assignment, charge or other disposition does not affect your legal rights as a consumer nor cancel, reduce or otherwise limit any express or implied warranties we may have made to you.
23. Force Majeure.
We will not be liable or liable for any failure to fulfill or delay in the performance of any of our obligations under a Contract, which has been caused by events which are not subject to our reasonable control (Event of Force Majeure). Any act, event, impossibility, omission or accident that is not subject to our reasonable control and includes specifically (but not restrictively) the following: a. Strikes, strikes or other trade union actions, b. Social unrest, insurgency, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, c. Fire, explosion, storm, flood, earthquake, landslide, epidemic or other natural disaster; d. Inability to use railways, ships, airplanes, motor vehicles or other public or private means of transport; f. Acts, decrees, laws, regulations or government restrictions, g. Any strike, damage or accident of the shipping and postal services or other means of transport. The fulfillment of our obligations by any Contract is considered to be suspended for the period of the Force Majeure Event and the time for the fulfillment of our obligations will be extended for a period equal to the duration of that period. We will make every reasonable effort to end the Force Majeure Event or find a solution that will enable us to fulfill our obligations under the Convention despite the Force Majeure Event.
24. Waiver of Rights.
If at any time during the validity of a Contract we do not seek for your strict fulfillment of any of your obligations under the Contract or any of these terms and conditions, and / or if we fail to exercise any of the rights or remedies which we are entitled to under this contract or these Terms, this does not constitute our waiver or restriction of such rights and remedies and does not relieve you of your obligation to comply with those obligations. Our waiver of an individual claim does not constitute a waiver of any similar claim in the future. Any waiver by us of any of these Terms or of the rights and remedies we have under the Agreement shall be deemed to be valid unless expressly stated to be a waiver and notified to you in writing in accordance with the terms set forth above. concerns the Notifications.
25. Partial invalidity clause.
If a competent authority determines that any of these Terms or provisions of the Agreement are void, unlawful or unenforceable to any degree, those terms or provisions will be segregated to that extent from the remaining terms and conditions, which will remain in force. to the maximum extent permitted by law.
26. Full agreement.
These Terms as well as any document expressly referred to in them constitute the entire agreement between us regarding the subject matter of each Agreement and supersede any prior written or oral agreement, conciliation or settlement between us. Both of you acknowledge that, for the conclusion of this Agreement, neither of us has relied on any statement, commitment or promise made by the other party or implied orally or in writing during the negotiations between us prior to this Agreement, except unless otherwise expressly provided in these Terms. Neither party may exercise any remedy in respect of any false statement made by the other party, either orally or in writing, prior to the date of each Contract (unless the false statement was made fraudulently) and the exercise of remedies. from the other party will be allowed only for any violation of the Contract, as provided in these Terms.
27. Right to amend these terms.
We reserve the right to revise and modify these Terms at any time. By the time you order products from us or use this website, you are subject to our applicable policies and Terms, unless any modification of our specific policies, Terms or Privacy Policy is required by law or government authority, in which case any changes will also apply to orders you submitted prior to the changes.
28. Law and jurisdiction.
The use of our website as well as the Contracts for the purchase of products through it are governed by Greek law. Any dispute arising out of or relating to the use of the Website or these Contracts is subject to the exclusive jurisdiction of the Greek courts and in particular those of the city of Athens. If you enter into a contract as a consumer, this clause in no way affects your legal rights.
29. Communication.
Your comments and suggestions are always welcome. Please send us your comments and suggestions through our online contact form.
If as a consumer you feel that your rights have been violated, you can address your grievances to us by sending an e-mail to: for an out-of-court settlement. In the same context, if the purchase between us has been made through our website, we inform you, as required by European Regulation 524/2013, that you have the right to seek settlement of your consumer dispute with us through the online platform for out-of-court settlement at http: //ec.europa.eu/consumers/odr/.
Last update: February 2022